Refund policy

Real Talk Return and Refund Policy

If you receive your new shirt damaged or defective, we will replace it immediately or give you a full refund. If it is damaged or defective, we would ask you send us a picture to support@officialnarrativebrand.com. If you need to return it, we need it back in new and unused condition. We are real humans. If something is wrong, let us know asap and we will respond right away. 

 

Official Policy

If there is an issue or problem with your item, you must contact us within 48 hours of receiving your item. This applies to product defects or print errors. Should there be a defect with the physical item, or a defect in the print, you must provide us with a photo of said defect in your return request email. 

Please see the size chart located on the page for each item!

30 day return window opens the day the product is delivered. We will try our best to work with you on a solution for any return request outside of a defected item, and each request will be evaluated.

To be eligible for a return, your item must be in the same condition that you received it; unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at returns@officialnarrativebrand.com.

Once your return is approved, instructions on how and where to send your package will be provided after approval. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@officialnarrativebrand.com.